Paycom's reply to:

Paycom - Non existent service!!

Karen, thank you for reaching out to us. Please verify your login credentials with your HR/payroll team and verify that the password reset option has been enabled by your employer. For more information, please visit: http://paycom.com/contact-us/tips/
ID
#1622157 Review #1622157 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
where is the chat line you advertise

In October "2018" I received an email from paycom advising me of my user name and temporary password. I recently was rehired and need a copy of paycheck but the login info doesn't work!

I tryed to follow the instructions when u don't have password. Supposedly an email will be sent to the email address on file with reset info.

I have not received any such email even though i have requested it a # of time's. since i received an email from ya'll in 2018 you HAVE TO HAVE MY EMAIL IN YOUR FILES .....Help

Paycom's reply to:

Paycom - User Interface awful

Tim, we’d like to learn more about your experience. Please fill out our mobile app feedback form so a member our product team can follow up with you directly: http://paycom.com/contact-us/mobile-app/ Thank you.
ID
#1603871 Review #1603871 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Website

You should fire your IT people. One of the worst designs I have ever used, especially your login process.

I use the computer all day and some sites work and some don't like yours.

I'm complaining to HR, not that it will do any good.. Everybody I talk to hates it also.

Paycom's reply to:

Horrible - one of the worst decisions I have made is to tranistion to Paycom

Erin, thank you for giving us the opportunity to resolve your concerns. We look forward to continued productive partnership with you and your organization.
ID
#1536500 Review #1536500 is a subjective opinion of poster.
Service
Paycom Payroll Services

My mid-sized business transitioned to PayCom 6 weeks ago after being oversold on its capabilities. The sales rep over promised and then disappeared during the transition.

The transition team members were kind, but were extremely under trained. They were also quite sloppy in their work, never testing before launching.

Lastly, no one on my account seemed to have any idea what products we were actually paying for and failed to set up more than half of them. We didn't know this, of course, until our payrolls were wrong and automated functionality wasn't in place.

Do not make the move to PayCom. You will regret it.

Paycom's reply to:

Paycom - Worst Payroll Company

Jim, we understand you are unhappy with your experience with Paycom. A member of our client support team will reach out to you.
ID
#1505015 Review #1505015 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Poor customer service
Loss
$40

I believe this is my third negative review of Paycom; we used their services from November 2017-June 2018. My initial complaints were related to how badly they handled our implementation.

Our first payrolls were a complete nightmare, due to our implementation “specialist,” pulling old data from our previous payroll vendor. During the first several months using Paycom, we had to deal with an endless number of issues. We finally had to make the decision to cut our loses (more than $40,000), and terminate their services.

Despite losing a large some of money with Paycom, we were happy to move on to a competent payroll provider. Unfortunately, we started to receive letters from the IRS demanding money, because Paycom did not pay our taxes correctly.

The first bill was $10,000, which was due to an under payment. The second bill was for more $463,000, which was a result of Paycom not filing our taxes with the right form—not sure how a payroll company does this, but Paycom did. In addition, Paycom filed our quarterly taxes late. Lastly, we just received a letter from Social Security saying that the there is $30,000 discrepancy in what was reported to the IRS and Social Security.

Paycom’s incompetence is truly terrifying.

Choosing Paycom was the worst business decision we have ever made as an organization, and one that has negatively affected our business is so many ways. We are constantly in a state of anxiety as we wait for the next threatening letter to come from the IRS, due an error that Paycom made in filing our taxes.

Paycom's reply to:

Paycom is useless

Dom, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information or security question answers, please reach out directly to your HR/payroll team. If you are using the mobile app and would like additional assistance, please fill out our mobile app feedback form here: http://paycom.com/contact-us/mobile-app/ . Thank you.
ID
#1470307 Review #1470307 is a subjective opinion of poster.
Service
Paycom Payroll Services

After initial registration I cannot log back into the app. Tired of the standard rigmarole about how it's the user's fault.

How am I to reset my password when the useless app ask security questions I never picked.

What a waste of my time and my health this has been. Remember when things were made and they actually did what they were made for...you nerds can't even get the nerd stuff right

Paycom's reply to:

Carlos, we understand how that would be frustrating. Please contact your HR/payroll team and have them reset your security questions. If they need assistance, please have them contact their dedicated client support specialist. We will also share this feedback with...
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ID
#1458989 Review #1458989 is a subjective opinion of poster.
Location
Oak Brook, Illinois
Service
Paycom Payroll Services
Leeza, we appreciate you contacting us. Our team has attempted to follow up with you regarding this matter using the email you provided when submitting your feedback. Periodically, when a new client or employee is entering their data in Paycom, they may inadvertently...
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ID
#1450159 Review #1450159 is a subjective opinion of poster.
Service
Paycom Payroll Services
Paycom's reply to:

Locked out paycom trying to get in so i clock in out at work

Luvenia, thank you for reaching out to us. You will need to connect with your HR/payroll team directly to reset your login. For more information, please visit: http://paycom.com/contact-us/tips/
ID
#1450135 Review #1450135 is a subjective opinion of poster.
Service
Paycom Payroll Services

was trying to log on to my account and did 3 times and it locked me iout now i need help to log back into my account

Daniel, thank you for reaching out to us. Direct deposit schedules will be determined based on when your company processes their payroll with Paycom and your individual financial institution. Please contact your HR/payroll team and financial institution for information...
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ID
#1423382 Review #1423382 is a subjective opinion of poster.
Location
Pasadena, Texas
Service
Paycom Payroll Services
In order to reset your password without your security questions, you will need to reach out to your HR/payroll for assistance.
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ID
#1413860 Review #1413860 is a subjective opinion of poster.
Service
Paycom Payroll Services