Reply by Paycom

In response to the accusations aimed at Paycom in the original post and to some of the corresponding posts, Paycom would like to ask any readers or posters to this particular claim to consider the following.

Not everyone who wants to work for Paycom is the right fit. We have extremely high standards. Hiring the best and the brightest allows us to grow our customer base, continue to develop cutting edge technology and provide our customers with first-class, experienced service and support.

We have proof our model works. Paycom has been honored seven years in a row by Inc. 500/5000, an exclusive ranking of nation’s fastest-growing private companies. We have grown from one office in Oklahoma City in 1998 to 20 offices across the nation in 2012 with over 500 employees and thousands of customers across the nation. Paycom was recently named to the prestigious list of Oklahoma’s Best Places to Work for 2012.

Our future is bright. We are currently adding 20+ employees each month, have more sales offices in the works and more and more companies are choosing Paycom as their Human Resource technology provider.
Lakewood, Colorado

Paycom is a 3rd party online payroll and hr administrator. The concept is great,but the major problems begin at the corporate level, particularly in management.

I will never do business with a company with such low hiring standards and poor regard for their employees, nor would I ever recommend their services to any person I know in the accounting or HR field. For one, they are constantly hiring and firing account managers. For example, they just laid off 8 out of 16 employees within their Denver office. How can I rely on a company that seems to be sinking faster than the Titanic.

Save yourself the trouble and stick with you current Payroll Administration and HR outsourcing or find one of the companies that have been around for more than just 10 years. Good luck to you.

Product or Service Mentioned: Paycom Payroll Services.

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4 years after these comments about Paycom's poor management and product, Paycom has tripled in size. New corporate office, boatloads of new products, employee hundreds and hundreds of employees. Guess they WERE doing something right and Chad Richison wasn't just "a loose cannon"


PAYCOM IS A TERRIBLE COMPANY STAY AWAY!!!!!!!!!! I am a client (about to leave) with Paycom and they are the worst payroll company I have ever seen.

They have totally *** our payroll beyond belief. BUYER BEWARE!!!!!!!!!!!!!!!!!!!!


I remember when that happened at the end of May. They hired a bunch of new people and then fired them a week later with NO cause.

Then they turned around and fired 2 people from each sales team in the company. I was told it was a "cut back in the budget" but on this blog people want to act like the only reason people were let go was because of not hitting sales numbers! Its a bunch of *** and they treat their employees like *** I know people that still work there and they all tell me it has not gotten any better. I also found a better job with more pay, wayyy less stress, more stable company and a lot closer to my house.

Paycom's upper management is a joke and so are the sales managers. The sales managers have no management experience. They are just people that sold 1 or 2 big deals.

Its a horribly mismanaged company. I think its only a matter of time for The Internet Payroll Company


I was hired by paycom and left the company I worked for because the managers made me believe it was a great job and stable position. I was with the company for 2 weeks when all the layoffs happened.

I did not even get the opportunity to meet a quota. I hadn't even finished training. I don't know exactly why it happened, but I can only speculate. It seems that they probably tried to grow to fast or had to many reps for the market size.

Yet whether it is Paycom, ADP, or Paychex, they all have high turnover. But usually you get the opportunity to prove yourself. Unfortunately I did not with Paycom. They have a good concept, but I've found that there are many online payrolls now.

Luckily, I was able to find a better job with a better pay and with a more stable company that values their employees.

So I thank Paycom for that. I couldn't have done it without their upper management's poor planning.


The truth can been seen in this blog. Paycom is an awful company with a reputation that is getting worse by the day.

Their CEO is a loose cannon with no management skills or people skills. Most of the sales managers are a total joke. Their sales managers have no training they are just forced to manage a team of 10+ sales reps and dont know how to motivate at all. The pricing structure is dishonest as are the sales staff.

They have lost a lot of clients due to their VC buyout and is not the same Paycom as even 2 years ago.

For those prospective Paycom clients out there... DO NOT USE THIS SERVICE!


What not many people know is the reason Paycom sucks so bad now is because it was bought by a VC group. It is no longer the local owners calling all the shots.

There is no way the 2 offices they have can support a sales force of 90 reps. Client sevice has deteriorated so bad since the buyout.

Their product is stagnate, and turnover is high. This is what happens when you use a company that is willing to sell-out.

Mount Royal, New Jersey, United States #27642

Paycom is a great company and anyone who says otherwise has no ideas what they are talking about, or just got fired. Think about it, if u r meeting all your quota's, y will a company want to fire u.

Is the company so crazy, that they will fire you and keep someone less productive than urself? Yeah, lazy people complain. Hard working people get the job done. So for anyone complaining, u probably werent doing your job.

And also to prove how great the company is, they make good decisions-they got rid of U. So whine like little girls and complain all you want paycom will continue to grow, and hopefully another company will make a mistake and hire u.

Papaikou, Hawaii, United States #21108

Take this from someone that knows, Paycom has several major faults and is not the best/only solution on the market. Most of their sales people have no payroll or sales experience whatsoever and really do not know what they are taking about when it comes to payroll or the capabilities of their application.

In addition, Paycom is a "sales organization" meaning their sales are Volume Sales not Consultative Sales. Their whole interest is to make everyone a client of Paycom no matter at what cost. They have more sales people than they need who all have very small territories and very large quotas with a very high turnover/burnout rate. This is very similar to the environment of ADP.

The feed all of the employees with a line of garbage about the company going public when the whole time it is the private equity firm calling the shots. The pricing is totally varible and depends on "how much they think the consumer will pay." In addition, the HR capabilities of Paycom's application is very diluted and does not have the functions of an HR suite from applications such as Ceridian or even ADP...

all it really does is just track information and create reports in Excel... that isnt true HR.

Haninge, Stockholm, Sweden #20044

I've done business with Paycom for over a year now and let me tell you what a relief it is to not have to fight against a computer to get a human on the phone. I call, a HUMAN answers.

I get transfered to MY specialist, and if she isn't there, one of her co workers is more than happy to assist me. The one time we did have a tax problem my specialist fixed it the day I made her aware of the situation.

Paycom has sent out sales people to train our new supervisors on how to use their system and run our payroll. You can't get that with ADP or Paychex!

Haninge, Stockholm, Sweden #20043

I've done business with Paycom for over a year now and let me tell you what a relief it is to not have to fight against a computer to get a human on the phone. I call, a HUMAN answers.

I get transfered to MY specialist, and if she isn't there, one of her co workers is more than happy to assist me. The one time we did have a tax problem my specialist fixed it the day I made her aware of the situation.

Paycom has sent out sales people to train our new supervisors on how to use their system and run our payroll. You can't get that with ADP or Paychex!

Indianola, Nebraska, United States #19632

I do the payroll for my company. We went with Paycom in Oct 2005 and have had no problems at all.

I like their software interface better than any of the other's I've used.

From reading local media reports, I do know that they are always listed as one of the leading and/or fastest growing companies in the state of oklahoma so they must be doing something right.

Knock on wood--- we have had 2 1/2 years of solid performance and responsive customer service. No problems here at all. (FYI, we are a small company with about 15 employees).

Keep up the good work

Waalwijk, Noord-Brabant, Netherlands #18645

In fact, their sales people are about as knowledgable as an ADP rep on his 1st day.

Waalwijk, Noord-Brabant, Netherlands #18644

most of their sales people dont know what they are doing anyhow.

Independence, Wisconsin, United States #17878

You know that is actually funny... because we switched to Paycom at the beginning of 2008 and it was one nightmare after another.

First off, during our first payroll, half of my deductions were not in their system, names were mispelled, terminated employees were in there, employees were in there twice, direct deposits weren't in their system. Then our 941 taxes were totally off and I could not get anyone in their tax office to call me back! When I tried to go to my sales person, I was told that she was no longer there so I spoke to the sales manager who was the absolute rudest person I have ever spoken with... he didn't give a flip about our problems or helping us out.

Finally I got the tax department on the phone and the woman on the other line was totally clueless. After a few months of this, we switched payroll companies who had to clean up the absolute mess that Paycom created. Since then, there have been no problems.

I would never use this company again or recommend anyone use Paycom. They are only out for the almighty dollar and thats it!

Doniphan, Missouri, United States #17614

I tried switching my company about 4 months ago to Paycom and it was a total disaster. They screwed up our taxes, the customer service was *** and my sales guy didn't know what he was doing. I am not surprised there is a Paycom complaint blog on this website.

Boiling Springs, Pennsylvania, United States #17389

Hmmmm sounds like you have some current employees that are in fear of their jobs too.

Blandon, Pennsylvania, United States #17381

Of course people who were just let go of a company would come online and try to bash it... pretty typical. But Paycom is a great company and has the best product and service of anyone in this industry.

Spavinaw, Oklahoma, United States #17146

I actually work for Paycom (won't say who I am) but I agree with some of the folks on here. Paycom did hire & fire way too many people.

First of all, Paycom hires sales managers that do not know how to manage, this is the reason for the sales manager failures. Also, they put new sales people into bad territories and expect them to sell sell sell. It is true they let go of the interns in school.

To be honest with the people who read this, I am worried about my job! I am realizing this is not a good place to work for........

Calhoun City, Mississippi, United States #17004

:p Not ALL sales people let go were under quota! Not everyone "couldn't cut it." In addition, interns were let go, sales support staff was let go, and additional operations staff. These people were told these were "budgetary cut-backs." This is not the sign of a healthy company!

Birkerod, Hovedstaden, Denmark #16983