Reply by Paycom Mar 13

Thank you for bringing this matter to our attention. We are happy we were able to connect with you to resolve the situation and look forward to our continuing partnership.
Author's
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Anyone that is looking into this systems.Be warned.

Their technology from a power user perspective is poor at best. They over promise and under deliver on every aspect of their solution. I am embarrassed that I got reeled in by this solution. I had to micromanage the entire implementation and it still resulted in the worst implementation experience in my 20 year career doing payroll.

We paid a hefty implementation fee and they screwed up just about everything from 401k accruals to W2's for 2016. They don't provide quarterly reports for 6 weeks after the quarter. They don't provide cash requirements or Employer taxes prior to submission.

They take zero accountability for mistakes they make and they charge at least 3x more than their more superior competitors.The offer no concession to keep you as a customer.

I didn't like: Lack of experience and competency.

Review #1016247 is a subjective opinion of a user.

1.1
Website
Diversity of Products or Services
Product or Service Quality
Customer service
Staff
Additional Fees
Turnaround Time
Price Affordability
Value for money
Reliability
PRODUCT OR SERVICE Paycom Payroll Services
Reason of Review / Monetary Loss Just about everything / $12000
Preferred solution Not specified

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