Reply by Paycom

We’re sorry you were unhappy with your experience with Paycom and appreciate you bringing this matter to our attention. As we are committed to top shelf customer service and the success of our clients, we’d like to learn more about your experience to share with our leadership team. A member of our team will reach out to you to discuss your experience further.
Los Angeles, CA, USA
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Update by user Aug 02, 2018

I did receive a follow-up call from Paycom. Unfortunately, it was too late; we had already terminated our services with Paycom.

Nevertheless, we recently received a notice from the IRS that Paycom failed to file our 941. Not sure how a payroll company could neglect to file a 941, as this is one of of their basic functions, but Paycom did.

It's unbelievable that a payroll company could be this terrible. I am left wondering how Paycom manages to stay in business...

Original review posted by user Jul 03, 2018

Our company’s experience with Paycom has been nothing short of a nightmare. The implementation was a total failure, which resulted in more in more than 50 employees not getting paid or paid incorrectly on our first payroll. The problem was created by Paycom pulling inactive information from our existing payroll company, and loading the inactive information into Paycom. This created a situation where employees’ direct deposits went into the wrong accounts or closed accounts. The mistakes were not just limited to the direct deposits. Paycom managed to get most of our deductions (Section 125, 401(K), advances, etc.) wrong, as well.

We all hoped that once we got passed the implementation failure, the system would work as promised. Unfortunately, the implementation problems were just the tip of the iceberg. We encountered problems with most of Paycom’s products. The ACA software and support was a joke. With our previous payroll provider, ADP, getting the 1095s completed took about 10 minutes, with Paycom it two days.

Additionally, our implementation team couldn’t get our GL to work, and managed to make matters worse every time they tried to help. At this time, we are paying our accountant to get our GL fixed, but Paycom messed it up so badly, even our accountant has not been successful in getting the GL work.

The ultimate insult to injury was that Paycom underpaid our quarterly taxes by nearly $10,000. Like all of Paycom’s shortcomings, they never took responsibility for their mistake, but blamed ADP for the mistake—even though ADP wasn’t responsible for our taxes during that quarter.

Due to all of the issues we had with Paycom, we couldn’t even fire them, until we had these problems corrected. After six agonizing months, and more than $40,000 wasted, we were finally able to terminate our services with Paycom. Choosing Paycom was the biggest, and costliest, mistake our company has ever made.

Reason of review: Bad quality.

Monetary Loss: $40000.

I didn't like: Failure to fulfill their promises.

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