Paycom's reply to:

I can’t set direct deposit

Luisa, we’re here to help. Please reach out to us at feedback@paycomonline.com.
ID
#1769252 Review #1769252 is a subjective opinion of poster.
Reason of review
Direct deposit set up help

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Im SMS transportation employee my SS is ***-**-**** I need to set my direct deposit, I couldnt because I dont understand why I have to set distributions I marked NO but it s still asking me to edit distributions, I didnt received my paycheck by direct deposit because of this, company says they deposited as direct deposit and my Wellsfargo bank says they never received any money, is there somebody to help me please

Paycom's reply to:

Can’t even get on

Jenn, we’re sad to see that you have been experiencing difficulties logging in. Please reach out to your company’s HR/payroll team for assistance with accessing and verifying your login credentials. If you need additional assistance or have more feedback, please let us know at feedback@paycomonline.com.
ID
#1766611 Review #1766611 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Loss
$4000
Preferred solution
Make easier access to employees and not have website problems

This service is horrible... trying to set up an account and it wont even let us with the information our employer gave use for Paycom

Paycom's reply to:

Login issues-I have two acct from two different employers, I'm not able to login. Both accounts are linked to the same email wmson0791@***.com

Lyjia, we’re sorry that you are experiencing difficulties. Please reach out to us at feedback@paycomonline.com, and a member of our team will follow up with you.
ID
#1766196 Review #1766196 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Paycom - Login issues-I have two acct from two different employers, I'm not able to login. Both accounts are linked to the same email wmson0791@***.com

I just want to access my W-2 form because the company is out of business I can not access the HR department, please call me at the # 346 336 **** or email wmson0791@***.com

******PLEASE THE ATTACHED SCREENSHOT *******

Client Code Username

0T307lwilliamson2902@***.com- this company is out of business and not two level verification phones # is no longer my working #.

0QI72Wmson0791@***.com-this account does recognize my login.

Paycom's reply to:

Frustrating

Jess, please reach out to your company’s HR/payroll team for assistance with updating your contact information. If you need additional assistance or have more feedback, please let us know at feedback@paycomonline.com.
ID
#1765806 Review #1765806 is a subjective opinion of poster.
Reason of review
Access/ activation issues

I no longer have access to my phone number on file, will not let me do the 2-step Verification to get into my account and cannot figure out how to contact someone

Paycom's reply to:

Great

Brenda, we encourage you to continue connecting with your company’s HR team to have this information updated. Because of our dedication to ensuring the protection of all Paycom users' data, only your company’s HR/payroll team can access and update user information.
ID
#1763599 Review #1763599 is a subjective opinion of poster.
Reason of review
Phone number changed

I need to have my phone number changed on my account so I can get into my account. I have contacted my HR several times and it hasn't been changed. My E-Mail brenda_gillman@***.com

Paycom's reply to:

Email

Ryan, we’re sorry to see you are having difficulty logging in. Please connect with your HR/payroll team directly to access and reset your login and user information. For more information, please visit: http://paycom.com/contact-us/tips/.
ID
#1761894 Review #1761894 is a subjective opinion of poster.

I have forgotten what email was listed on my pay com account

Paycom's reply to:

My phone number has changed and can't receive the 6 digit code

Debbie, thank you for reaching out to us through PissedConsumer. We recommend reaching out to your company’s HR team to have this information updated. Because of our dedication to ensuring the protection of all Paycom users’ data, only your company’s HR team can access and update user information. For more information about W-2s, please visit us at https://www.paycom.com/contact-us/tips/w-2/.
ID
#1757568 Review #1757568 is a subjective opinion of poster.
Reason of review
Good customer service

Please help me so I can get my w2s

Paycom's reply to:

Security pin feature is a joke!

We’re sorry that you are experiencing difficulties logging in. For assistance with resetting your security questions, please reach out to your company’s HR team. Because of our dedication to ensuring the safety of our users’ data, only your company’s HR team can access and reset login information. Also, we appreciate the feedback regarding providing clues for the security questions and will pass that on to our team.
ID
#1752633 Review #1752633 is a subjective opinion of poster.

Any other profile that has security questions provided clues to help remember. 1 year after I set up and out of the blue I’m asked for a variety of 5 pins with no clues or anything to help me remember.

And no redundancy to reset them. What a terrible set up.

Paycom's reply to:

Unhelpful

We’re here to help! Please reach out to us directly at feedback@paycomonline.com with your contact information, and a member of our team will follow up with you.
ID
#1751815 Review #1751815 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
Help me access my account

My former company went out of business and I forgot my login in to the app and every resource says to contact my HR rep when they are out of business and have nobody to contact

Paycom's reply to:

Deli,saladbar,Bakery

We’re sorry to see you’re having trouble logging in. For assistance with resetting your login information and security questions, please reach out directly to your HR/payroll team. Because of our dedication to ensuring the safety of our clients’ data, only your company’s HR/payroll personnel can retrieve and update user login credentials. For more information, please visit: http://paycom.com/contact-us/tips/. Thank you!
ID
#1751418 Review #1751418 is a subjective opinion of poster.

I can not login security question What am I going to do?

Paycom's reply to:

Log- In Trouble

We encourage you to reach out to your company’s HR team to verify your login credentials. To ensure the safety of all Paycom users' data, only your company’s HR team has access to this user information. For more information, please visit http://paycom.com/contact-us/tips/.
ID
#1749343 Review #1749343 is a subjective opinion of poster.
Cons
  • Cant log in account
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Just created an account, but when I try to log back in, it says that I have the wrong login information

Paycom's reply to:

Won't let me change my password or user name want to start over

Thank you for reaching out. In order to best protect you and other users of our software, only your company’s HR/payroll team has access to reset login information. Please reach out to them with this feedback and they will be able to assist you in accessing and resetting all login credentials. If you have additional feedback or need further assistance, please reach out to us directly at feedback@paycomonline.com
ID
#1746162 Review #1746162 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution

Want to start over and make a new password and username wont let me

Paycom's reply to:

The services is great

Thank you for reaching out! Updating your phone number, and all other contact information can be completed by visiting the Address and Contact Information page within your ESS. Please reach out to your company’s HR/payroll team for additional direction and support in accessing and updating this information.
ID
#1745777 Review #1745777 is a subjective opinion of poster.
Pros
  • Great quality
Cons
  • Lockout
Reason of review
Good customer service

I got a new phone number the # is 516 204 ****

Paycom's reply to:

Code don't have a phone number

We are sorry to learn that you are experiencing difficulties. For your protection, only your company’s HR team will have access to login information. Please reach out to them with this feedback, and they will be able to assist you with accessing and resetting your login credentials. If you have additional feedback or require further assistance, please reach out to us directly at feedback@paycomonline.com.
ID
#1736761 Review #1736761 is a subjective opinion of poster.

Security code trouble sign in

Paycom's reply to:

Upset

We are sorry that you have been experiencing difficulties. For your protection, only your company’s HR team can access login information. Please share this feedback with your HR team, and they will be able to assist you in retrieving and resetting your information. If you have additional feedback or require further assistance, please reach out to us directly at feedback@paycomonline.com.
ID
#1732497 Review #1732497 is a subjective opinion of poster.
Pros
  • Great quality
Reason of review
Access/ activation issues

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Ive been trying to get inside Paycom to update my telephone number I have been without Paycom for almost a week