Paycom's reply to:

Security Questions

Max, we’re sorry to see you are experiencing difficulties logging in. We encourage you to reach out to your company’s HR/payroll team for assistance in verifying and resetting your login information. Because of our dedication to the protection of all Paycom users’ data, only your company’s team can access this information. If you have additional feedback or need further assistance, please reach out to us directly at feedback@paycomonline.com.
author's review
ID
#1796392 Review #1796392 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Terrible. I know my login and even know my security questions, but when I get to the questions it says it’s incorrect and won’t let me login.

Please help me get into my account.

It just feels so unnecessary to have all head questions just to get logged in. I might get fired just because I can’t even login to this app.

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New Reviewer
Paycom's reply to:

Stephanie, we're saddened to see this as your experience. We strive to serve each of our clients with passion and purpose. We have passed this along to our team, and we will be reaching out to discuss your feedback. We're looking forward to speaking with you!
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ID
#1796192 Review #1796192 is a subjective opinion of poster.
Paycom's reply to:

The service sucks

Jim, we’re saddened to see that you are having difficulties logging in. We encourage you to reach out to your company’s HR team, and they can assist you in verifying your user information and security questions. If you need additional assistance or have more feedback, please let us know directly at feedback@paycomonline.com.
author's review
ID
#1791874 Review #1791874 is a subjective opinion of poster.
Service
Paycom Payroll Services
Loss
$100000
Preferred solution
Get your website to work properly
New Reviewer

My company forced me to use your website. Every time I try to log on I have issue.

I'm forced to change my password, and then they don't like my security answers.

I'm pretty sure I know my oldest sister's name and my mothers maiden name. The service is AWFUL!

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Paycom's reply to:

Karissa, we’re sorry to see this as your experience. We strive to nurture strong partnerships with each of our clients through consistent and transparent communication. We would like the opportunity to learn more about your experience, and how we can help. Please reach...
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ID
#1791231 Review #1791231 is a subjective opinion of poster.
Service
Paycom Payroll Services
Paycom's reply to:

I can’t log in into my paycom

Marzhan, we’re sorry that you are experiencing difficulties. We encourage you to reach out to a member of the HR team or a remaining company representative to update your information. If you have additional questions, please reach out to us directly at feedback@paycomonline.com
author's review
ID
#1790460 Review #1790460 is a subjective opinion of poster.
Service
Paycom Payroll Services
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
I can’t log in into my paycom

Hey!My name is Marzhan Yeltizarova.I worked in Paula Deens Family Kitchen in Destin state Florida.And now that restaurant closed.I cant get my form W-2, because I cant in to my paycom,I dont use my USAs number,Since I'm in a different country.Im from Kazakhstan (Asia).There I was j-1 student

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Paycom's reply to:

Change phone number

Stephanie, please reach out to your company’s HR team to have your contact information updated. For your protection, only they have access to this information. Please let us know if you have additional feedback or need further assistance at feedback@paycomonline.com.
author's review
ID
#1774438 Review #1774438 is a subjective opinion of poster.
Product
Paycom Account
Paycom - Change phone number

Im unable to get into my account because I dont have the same number yall have on file. Can you please change it.

My new number is 662782**** can yall please change it. My name is Stephanie Pineda

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Paycom's reply to:

Cannot set up Paycom.

Stacey, we’re sorry that you are experiencing difficulties logging in. Please reach out to your company’s HR/payroll team for assistance with verifying your login credentials. Because of our dedication to the protection of our users' data, only your company’s HR team can access their users' information. If you have additional feedback or need further assistance, please reach out to us directly at feedback@paycomonline.com.
author's review
ID
#1772063 Review #1772063 is a subjective opinion of poster.
Product
Paycom Account
Pros
  • Great quality
New Reviewer

I have been hired at the Panera Bread in Enfield ct. I downl;oaded app.

I absolutely have tried 20 times and I cannot get past anything. I get username,password,Social security number last 4 digits.

I cannot get past this. It says invalid username,social security number,and password

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Paycom's reply to:

I can’t set direct deposit

Luisa, we’re here to help. Please reach out to us at feedback@paycomonline.com.
author's review
ID
#1769252 Review #1769252 is a subjective opinion of poster.
Reason of review
Direct deposit set up help

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Im SMS transportation employee my SS is ***-**-**** I need to set my direct deposit, I couldnt because I dont understand why I have to set distributions I marked NO but it s still asking me to edit distributions, I didnt received my paycheck by direct deposit because of this, company says they deposited as direct deposit and my Wellsfargo bank says they never received any money, is there somebody to help me please

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Paycom's reply to:

Can’t even get on

Jenn, we’re sad to see that you have been experiencing difficulties logging in. Please reach out to your company’s HR/payroll team for assistance with accessing and verifying your login credentials. If you need additional assistance or have more feedback, please let us know at feedback@paycomonline.com.
author's review
ID
#1766611 Review #1766611 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Loss
$4000
Preferred solution
Make easier access to employees and not have website problems
New Reviewer

This service is horrible... trying to set up an account and it wont even let us with the information our employer gave use for Paycom

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Paycom's reply to:

Login issues-I have two acct from two different employers, I'm not able to login. Both accounts are linked to the same email wmson0791@***.com

Lyjia, we’re sorry that you are experiencing difficulties. Please reach out to us at feedback@paycomonline.com, and a member of our team will follow up with you.
author's review
ID
#1766196 Review #1766196 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
New Reviewer
Paycom - Login issues-I have two acct from two different employers, I'm not able to login. Both accounts are linked to the same email wmson0791@***.com

I just want to access my W-2 form because the company is out of business I can not access the HR department, please call me at the # 346 336 **** or email wmson0791@***.com

******PLEASE THE ATTACHED SCREENSHOT *******

Client Code Username

0T307lwilliamson2902@***.com- this company is out of business and not two level verification phones # is no longer my working #.

0QI72Wmson0791@***.com-this account does recognize my login.

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Paycom's reply to:

Frustrating

Jess, please reach out to your company’s HR/payroll team for assistance with updating your contact information. If you need additional assistance or have more feedback, please let us know at feedback@paycomonline.com.
author's review
ID
#1765806 Review #1765806 is a subjective opinion of poster.
Reason of review
Access/ activation issues
New Reviewer

I no longer have access to my phone number on file, will not let me do the 2-step Verification to get into my account and cannot figure out how to contact someone

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Paycom's reply to:

Great

Brenda, we encourage you to continue connecting with your company’s HR team to have this information updated. Because of our dedication to ensuring the protection of all Paycom users' data, only your company’s HR/payroll team can access and update user information.
author's review
ID
#1763599 Review #1763599 is a subjective opinion of poster.
Product
Paycom Account
Reason of review
Phone number changed
New Reviewer

I need to have my phone number changed on my account so I can get into my account. I have contacted my HR several times and it hasn't been changed. My E-Mail brenda_gillman@***.com

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Paycom's reply to:

Email

Ryan, we’re sorry to see you are having difficulty logging in. Please connect with your HR/payroll team directly to access and reset your login and user information. For more information, please visit: http://paycom.com/contact-us/tips/.
author's review
ID
#1761894 Review #1761894 is a subjective opinion of poster.
Product
Paycom Account
New Reviewer

I have forgotten what email was listed on my pay com account

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Paycom's reply to:

My phone number has changed and can't receive the 6 digit code

Debbie, thank you for reaching out to us through PissedConsumer. We recommend reaching out to your company’s HR team to have this information updated. Because of our dedication to ensuring the protection of all Paycom users’ data, only your company’s HR team can access and update user information. For more information about W-2s, please visit us at https://www.paycom.com/contact-us/tips/w-2/.
author's review
ID
#1757568 Review #1757568 is a subjective opinion of poster.
Reason of review
Good customer service
New Reviewer

Please help me so I can get my w2s

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Paycom's reply to:

Security pin feature is a joke!

We’re sorry that you are experiencing difficulties logging in. For assistance with resetting your security questions, please reach out to your company’s HR team. Because of our dedication to ensuring the safety of our users’ data, only your company’s HR team can access and reset login information. Also, we appreciate the feedback regarding providing clues for the security questions and will pass that on to our team.
author's review
ID
#1752633 Review #1752633 is a subjective opinion of poster.
New Reviewer

Any other profile that has security questions provided clues to help remember. 1 year after I set up and out of the blue I’m asked for a variety of 5 pins with no clues or anything to help me remember.

And no redundancy to reset them. What a terrible set up.

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