They over promise and under deliver. We switched to paycom because our previous payroll provider was not equip to deal with a company of our size. We switched to paycom thinking that everything would be streamline. They sell you that you have a dedicated account rep. If that person wasn't available, we could speak to another member of the team. Problem is, seems like every employee there has been with them for a minimal amount of time-
They do not know how to get things resolved. They don't seem to know the software themselves. When we were discussing the move, we asked our sales rep if we were able to set up a notification in the system, that would ping us if an employee is getting close to the end of their fifth hour, so we could ensure they take their lunch before inuring a meal penalty. We switched in June, its February, and we are still trying to get this done. Its one "idea" after another on how to get this notification set up accurately. This should be simple. You can either do it, or you cant!
I wont even go into the screw ups on our implementation, the continued issues with the ACA, even though I have corrected things manually and told them in writing the codes for the company are wrong, they are not fixed. If things don't get fixed within the next month, I'm interviewing other payroll providers.
I think this could be a great product, but the inexperience of their entire staff, really makes this company a disaster to work with. Friendly people, just not knowledgeable.
Preferred solution: Can we get the issue resolved? I just need these notifications to work!!!.