Reply by Paycom

Paycom prides itself on its one-to-one customer service model, where you always reach a person, not a recording or phone tree, and we strive to ensure your questions are answered in a timely manner. In addition, we provide a free, online training program where we walk clients and their employees through the system. Unlike our competitors, the sales rep goes through the implementation process with you, ensuring everything that is promised is carried out.
Austin, Texas
Customer service
Price Affordability
Product or Service Quality
1 comment

The product itself is Cadillac. The service side is broken rusty roller skate.

Response time for the simplest request is usually hours. The help desk is not appropriately named. This Company gives an impression of adversary rather than business partner. You can almost hear the giggle that accompanies the fees.

The transition was the most painful transaction in my entire career. In addition the many thousands we spent on migration was taken up front, however the set up was unprofessional, incomplete, behind schedule and very sloppy. There were many broken promises and only after we approached legal action were the WRITTEN policies honored. I have used 3 other major processors.

Although Paycom has a superior product the horrendous service puts this provider at the absolute bottom of my list. I would not wish this company on my worst enemy.

Reason of review: Poor customer service.

I liked: Actual software.

I didn't like: Any aspect of customer service.

  • Payroll
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