Reply by Paycom

We appreciate you reaching out to us and would like to clarify that Paycom is not a 401(k) provider or broker. We offer benefits administration to allocate funds to go towards an employee’s 401(k). You will need to reach out directly to your new 401(k) provider to get the necessary documentation to transfer your 401(k). We recommend you reach out to your HR/payroll team or 401(k) provider directly for additional information.
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5405 Windward Pkwy, Alpharetta, GA 30004, USA
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Update by user Aug 30

I spoke a receptionist named Holly that I called at 4:15 central time at the number 800-580-4505, I do not have the last because she was uncomfortable giving me the information. I had an inquiry about how to transfer my 401k from my previous company to my new company.

She gave me very vague details that didn't make much sense and when I asked her for further details she stated "we don't handle that, its the responsiblity of the third party company." I asked to speak to another representative that might have additional details but after being placed on hold she said that the company doesn't handle this. I would like to speak to someone that can give me details about what information I need to get from my HR representative so that I can transfer my 401k.

Original review posted by user Aug 30

I spoke a receptionist named Holly that I called at 4:15 central time at the number 800-580-4505, I do not have the last because she was uncomfortable giving me the information. I had an inquiry about how to transfer my 401k from my previous company to my new company.

She gave me very vague details that didn't make much sense and when I asked her for further details she stated "we don't handle that, its the responsiblity of the third party company." I asked to speak to another representative that might have additional details but after being placed on hold she said that the company doesn't handle this.

I would like to speak to someone that can give me details about what information I need to get from my HR representative so that I can transfer my 401k. My number is 7703695897.

Reason of review: Poor customer service.

Preferred solution: Speak with Paycom representative that can give me details on how to transfer my 401k.

I didn't like: Very poor customer service from receptionist.

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