Reply by Paycom

Tajuana, thank you for reaching out. We are sad to learn that you have been experiencing difficulties utilizing your benefits. Our COBRA team has reviewed all of your elected policies and all updates to your coverage will be active in 24-48 hours. If there is anything further we can assist with regarding this instance, please reach out to a member of our management team, Jason Hall at jhall@paycomonline.com.
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Payment was made to Paycom Cobra on October 3, 2019 and I tried to use the insurance on October 19,2019 and was told that the insurance was not active. I called and spoke with several representatives and was not told that the payment that Paycom Cobra received was for the month of August which was not mentioned upon having a conversation with one of the representatives at Paycom Cobra.

Today I received a letter stating I need to pay for the month of October and was told finally by one of your Paycom Cobra representatives that the payment was for August and September. Money was taken and I could not use the insurance and neither of the representatives could inform me as to why my account was inactive. Also, I was told to call the carrier and I did just what I was informed to do and the representative from the carrier told me to call Paycom Cobra.

This has been the worst! I will not continue coverage with this company due to awful customer service and lack of information needed to ensure I am able to use the services that I had orginally paid for.

Reason of review: Problems with payment.

Monetary Loss: $15.

Preferred solution: Full refund.

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