Paycom's reply to:

Paycom - Worst mistake ever

Our product was designed with the end-user in mind, meaning our system is simple to use and easy to navigate. An additional benefit to the system is that it works for you, giving our users several ways to set preferences so the system is the same each time someone logs in. Our solution also gives users the ability to save information on a page and return to it at a later date to finish. We do want to make note that employee changes can be done in payroll transactions and we have made a number of enhancements to our platform. Our support staff goes through extensive training to ensure they are knowledgeable on all areas of the Paycom system.
ID
#740136 Review #740136 is a subjective opinion of poster.
Cons
  • Support staff
  • Price
  • Actual software
Reason of review
All of the above.

This is the most infuriating company I have ever worked with. I never thought that I would want to go back to ADP.

The software is garbage. I practically have to trick it to get it to pay people correctly. They have idiotic support staff that do not have even a basic understanding of payroll law. The can't calculate our 401k match properly so I have to do it manually ever single payroll.

You can't make a change to an employee after creating your payroll grid or it won't go through. If you need to make one little change you have to reject the entire payroll and start all over again.

It will also cost a lot more than they quote you.

3 comments
Anonymous
#1116630

Hi,

I'm with ADP and a few things caught my eye about your post:

- Calculating and integrating a 401k plan

- Changing employee information

- Difficulty dealing with the client service team

I'd love to speak with you about how ADP takes full liability for all 401k money movements, would allow you to easily change employee information, and has a support team that has helped us maintain above a 90% client retention rate. I can tell you how I think we can help all day long but I would love to put you in touch with my list of clients and let them answer any questions you might have about our platform and our service!

Looking forward to speaking with you. Best, Perry Johnson (469) 520-3837 perry.johnson@adp.com

Anonymous
#1078590

Agree 100%. The absolute worst!

Anonymous
#1116631
@PissedConsumer1078590

Hi There,

I'm with ADP and I would love to speak with you about making a switch! Feel free to reach out whenever you are ready for a review of your account.

Best,

Perry Johnson

(469) 520-3837

View more comments (2)
Paycom's reply to:

Paycom - Run for your life

At Paycom, we want to ensure our clients enjoy their user experience. Did you know that we offer several methods of training for our clients and their employees? In addition to the manuals on the Help Menu, we offer online training courses that walk clients through the system which also offers recommended processes to ensure transactions run smoothly. More training courses are being added monthly.
ID
#686185 Review #686185 is a subjective opinion of poster.
Reason of review
Bad quality

This is the worst payroll software I've ever used. I can't believe somebody referred to it as a 'Cadillac' and was only unhappy with the customer service.

I haven't found the customer service necessarily lacking but you can't make customers happy when your product is garbage. The core payroll package requires numerous manual overrides and work-arounds just to get employees paid. The add-on features are complicated and almost useless. The online 'manuals' only explain the simplest tasks that anyone with IQ of 85 could figure out on their own.

Most of the features are completely undocumented. The worst part is they are more expensive than any other system that I have tried out.

I'll give them this: they have a great sales team.

Contact Paycom Customer Service

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Mailing Address:
7501 W. Memorial Rd
Oklahoma City, OK 73142
Contact Paycom Customer Service