This company is horrific. After 29 months of mistakes, inadequacies, lack of proper tracking, and a multitude of other issues, we finally fired them.
We lost employees because they couldn't understand the paystubs (Paycom refused to make the paystubs undertandable for the common man); their ACA software is a joke--we'd enter hours monthly for over 160 employees, and then the system would "lose" those numbers; at year end, Paycom demands you look over your deductions codes and earnings codes to make sure Paycom has done their job correctly (when these items should have been put in correctly from the get go according to IRS regulations); also, at year end, Paycom demands you to correct their errors in ACA--and when you do correct the errors, somehow they're back the next day. I lost so much time arguing and fighting for our right to have accurate records, but they never rebated us for that time lost. This is a money-grubbing, over-promising, high hyped company that simply isn't worth the time and aggravation. Our start up was a joke, with no testing or on-site training.
Paycom never verifies bank accounts, so employees would enter what they thought was correct, expect a paycheck, and the paycheck would have to be manually cut because Paycom never verified the account--and then charged our company for the reversal. Paycom took 25% of our WOTC credits, and they took fees every chance they got.
It was the worst 29 months I've ever experienced with a software, but lesson learned. When we switched to our new provider, it was smooth as silk.
Product or Service Mentioned: Paycom Business Payroll Services.
Reason of review: Bad all around.
Monetary Loss: $48000.
Preferred solution: We fired them. I want free access to our company records for a minimum of 4 years..
I didn't like: Continuous problems, Customer service, Horrible start up promises made not kept.